Sun Customer Service

You can reach a Sun Customer Service representative in multiple ways. Often it is best to stop in to a Sun Telecom location to speak with someone in person but there are very efficient ways to reach them online or over the phone.

44 Responses to “Sun Customer Service”

  1. kim says:

    bakit ayaw pumasok ng mga load sa sim ko…temporary suspended daw…ano ba ang dapat kong gawin???

    • Aikolaine says:

      bakit po gnon d pmpsok un load sakin kelangan ko padaw ipreactvte tpos suspndd daw at needdaw isettle un accnt ko… tnwag ko na sbi ok na daw pero hndi pa dn

  2. nick says:

    bakit ang simpak ko walang signal samantalang araw araw aku ng papalaod ng unli at wenner txt 10 bakit walang signal eh kung lalagyanko ng ibang sem my signal naman? please lng poh paki ayos ang number ko xxxxxxxxxxx.tnx

  3. gerlie says:

    bkit po ung sim ng sunko kahapon biglang nawalang ng signal, pero sa ibang sim sun nman may signal? hanggang ngaun wala pang signal. sira n b ung sim ko? kasi kakaload ko lang kasi ng unlimited txt for 1 month tapos may laman pang 792min call? pano po b mababawi ung load ko sa sun kung sira n ung sim ko

  4. gerlie says:

    Sana po maibalik ung load ko ng sun kasi nakakainis kakaload k lang tapos gnoon mangyayari, nawalan lang ng signal tapos ayaw n?sayang nman ung pinaloadan ko ng unlimited txt for 1 month at ung call ko ng 972min.pls reply po sa tanung ko

  5. Karen Ching says:

    good pm po, ask ko lan po bakit un sun cell ko ayaw mag send ng message? pero nakakatawag naman po

  6. Karen Ching says:

    ang number ko po ay 09228803841

  7. anne says:

    hello..pwede pki activate ng gprs ko…
    g3 cherry mobile ang cp ko…
    my configuration nah ako..
    iyong gprs activation na lang ang kulang…

  8. anne says:

    hello..pwede pki activate ng gprs ko…
    g3 cherry mobile ang cp ko…
    my configuration nah ako..
    iyong gprs activation na lang ang kulang…
    eto sun # ko..
    0923-6264-645..please lang po..

    • satchvai says:

      tarantado tong sun cell na to. mas lamang pa yung di makapasok ang col kesa sa call.ganda lang ng comm’l nyo bombahin sana kayo. leche

  9. Godsaint A. Chan says:

    bkit ganun, nagtetext aq sa asawa q, ndi nia daw narerecieve mga text ko pero natatawagan ko, at nkakarecieve naman daw cia ng text sa ka trabaho nia. sira po ba sun??? 2 days na kasi ngyayari… pls reply asap.

  10. anonimous says:

    d aq mkpg send ! arghh there is a problem w/ my account daw nde mtawagan customore service

  11. joey says:

    dear sir pls help me my suncellular sim has been deactivated coz was not able to load it after 120 days after i activate problems with loading you know local retailers most are globe and smarts pls email me for possible solutions

  12. jane says:

    i want a gprs/mms settings for my phone sgh-j706

  13. joy padrinao says:

    ano po ba puk number ng sim ko sa sun
    eto po number ko 09225361062
    pls reply asap
    sana sagutin nyo agad ito plsssssssssssss!!!!!!!!!!!!!!!!!

  14. jeff ian maglasang says:

    maaari po bang lagyan ng SUN CELLULAR TOWER dito sa POBLACION, ROSARIO AGUSAN DEL SUR. dahil maraming tao dito na lumipat sa inyong sebisyo. dahil unfair naman sa amin kung di ninyo lagyan ng tower dito na walang signal reception at maraming di nagagamit sa POSTPAID at PREPAID SIMS (SUN CELLULAR) kaya wala kaming makukuha na signal kahit isang bar lang. (REQUEST FROM PEOPLE OF ROSARIO)

  15. pacita p. santos says:

    kindly checked my payment june 15 and july 1 at lbc ever ortigas 623.44 ang 625
    mobile number 09228472979 account number 0149327312 coz i always receved no payment yet

  16. kristine says:

    hindi pa po bumabalik easy line 250 load ko.nagbayad n ako last july 9, 2011.sabi ng cashier s sun magloload un within 24 hours.pls reply sir.

  17. joyce says:

    good day!
    I buy a gsm remote camera with sensor that need to be inserted by a sim card.Ive chosen sun sim since I have my existing sun sim and I m satisfied in the service and connection of sun,but to activate this camera sensor I nned this details please help me out,all details are needed MMS center,gateway IP,wap gateway port,http gateway port,apn,apn username,apn password.hope you could help me out as soon as possible

  18. Mark says:

    Paki-ROAM ON naman po ito.09226903734 THANKS!

  19. irene buenconsejo says:

    nagload po ako kagabi ng text unlimited 150 tu150 pero hindi ko po mgamit ung load ko. pkigawan naman po ng action. here’s my digit 09334021431

  20. jm says:

    nka unlmtd po ako s sun, bkt po nwa2lang bigla ung kausap ko or pag tumatawag ako minsan wlang ring, or minsan my pumasok na ibang line n nag uusap pero hnd ako naririnig.. ang hirap din pong maka contact

  21. jm says:

    nag try din po akong tumawag sa customer service, ganon din po biglang nawawala ung kausap ko or wla n akung marinig….

    sana po sagutin nyo agad… pls…

  22. nickiely says:

    paki ayos nmn signal ng broadband nio bakit biglang ang bagal halos di na makapag net …BAD3p nmn sayang pinapaload ko eh!!

  23. ford says:

    – “Often it is best to stop in to a Sun Telecom location to speak with someone in person”, I DONT THINK SO, ive just had one of the worst experience for customer service by 2 employees stationed just by the entrance booth of SM megamall branch @ around 8pm last night while,after paying my bill … thinking of upgrading my plan (broadband) i opted to ask this young(1st) man stationed on the entrance who seemed nice,but didnt seem to be interested, or probably exhausted with all the days work and just preceded me to the line (rows of seat) and wait for my number to be called by customer reps inside the store. Glued for a couple of minutes, so i decided to leave and just deal with it at a diff day since im off to work at 9pm, it happened that this cellphone bundle ad with the phone ive always wanted caught my attention, and not wanting (1st guy) to be annoyed by me, i decided to call the attention of another good looking lady on the same entrance booth, w/c then handed me a paper with list of requirements and options for the plan, but the copy seemed to be very distorted and faded, so i asked, miss wala bang mas malinaw? to w/c she replied, “marami na mang options jan sir”…. so i said, “oo alam ko maraming options(for the plan) e panu di ko mabasa yung gusto ko,” (in an intimidated tone) to my surprise she just turned away from me….OK no big deal, i still managed to browse over the ads on posted around the area, with the poor and stupid paper on one hand, trying to match each details, but to no avail, ( wanting to have the phone), so naglakas loob na lng ulit ako magtanong kay nice lady for a complete brochure if any, since im running late, w/c she acknowledged at first but while i was pointing at the items posted trying to get as much detail and understanding of it, then i realized she just turned away and never came back left me talking to myself pointing like stupid! .. Furios but still managed my composure,(baka mag super sayan lang ako sa store!) so i just walked out of the store feeling bad. i left for work still startled how the hell this company could afford employees like these, i mean i myself and a lot of filipino colleagues work with customer service, dealing with foreign people, not to mention the irate, crazy cuss and profane words we encounter with these people, but at the end of the day its all in a days word, w/c probably is the same case with those SUN employees. sabi nga ng kawork ko, ” baka naman akala nila tulad ka ng iba na puro tanong”.. w/c happens in reality, but the mere fact that its your job and your being paid for to answer those stupid questions. same thing applies with the kind of job i have, it sucks but you really have to suck the hell out of it, coz again at the end of the day, ma-realize mo “trabaho lang walang personalan” not just on those employees ive encountered last night it happens everyday, we deal with people in diff fields na me attitude talaga towards customers, customers na parehas din nagtatrabaho at gusto rin ng service after giving good service 8 hours a day. Pity these people who represent these companies not for their attitude but for the face they make of their employers, bastos na, nakakasira pa ng araw. im sure there’s a lot of people there who’ve had the same experience like me believe it or not, mapapamura ka na lang, bcoz you really cant do shit about it anymore,too bad, in the end, “tinatangkilik ko pa rin ang service nila, at ginamit pang pangreklamo :)..” i believe these people could use some reality check sometime .(it wont hurt)

  24. Derrick says:

    pa activate po ng gprs ko pra mkpat FB na po ako sa phone ko 09234980852

  25. x8 says:

    when i send a message the notification message sounds how can i stop this and will incoming message tone still sound if i can disable outgoing tone-thanks

  26. jinky mae sanchez says:

    paano ko maibabalik ang mag number na nawala sa sim na sun?

  27. mark santos says:

    bumili ako ng sun 59 yung may unli call and tex tapos nag offline ang sim ko. nag share a load ako 50 nasend na sa number ko offline pa din ang number ko ay 09225394455

  28. leny soto says:

    gud am po, nag plan po ako ng dual sun/smart 549 lagpas 24 hours na po wala pa rin po connection ung smart ko samantalang ang sun ay nagagamit ko na. pls help me to connect smart. my no. is 0999980740
    Thanks
    Leny

  29. jm says:

    bakit po ang hirap ng tumawag sa SUN to SUN, lagi po akong unlmtd call & txt, dati po 1hour per dial ang call ng SUN to SUN at madali ding makatawag agad, bkt ngayon po 30 munites nalang at ang hirap pang makatawag ulit….

  30. miryam says:

    paactivate nman po ng sun sim number 09329061998 tnx po.wla po kse signal eh

  31. alvin says:

    sir bakit po wala signal sun sim q…
    try q sa ibang fon wala din…
    insert q ibang sim gumagana naman..
    patulong po
    ito po number q 09226040460

  32. dhonne says:

    ayw pumasok ng load q kc d q na naloadan ng mtgal ang sun sim ko..please help

    • janet says:

      gud day…
      ayaw pong pumasok ng load ko ksi po mtagal ko ng d npaloadan.ipinangloload ko po itong sun ko n ito.please help tnx po..

  33. emerald says:

    ninakaw ng sun ang load ko!!! nagload ako ng 15 taz nung pina convert ko na sa MCTU15 pag send ko sa 247 nawala lahat ng load ko and worst dipa na Convert!!!!

  34. janet says:

    pls pkiayos nmn po ung number ko ksi pinaloadan ko po i2 today ng 300 pero til now dpa rin po pumapasok.

  35. janet says:

    i2 po number ko s sun 09323332839

  36. anne says:

    Super ganda ng signal ng sun pero super bagal din dumating ng bill statement nyo…kahit tumawag ako sa customer service paulit paulit ang sagot sakin,sana naman wag nyo nang hintayin ang customer na mag follow up sa bill nila kung thru mail dapat naman on time kasi on time ako magbayad diba…sana lang wag nag maulit eto..tnx

  37. karen says:

    hello po bakit biglang nagka problema yung sun sim ko ilang buwan ko pa lng nman pong di naloloadan pero bat gnun nd nkakatanggap pa nman po ako ng txt at tawag..heres my number 09334883736

  38. William Yong says:

    pa help po sa taga sun addmin yong sim card ko nag emergency call mga 2 weeks lng ako d naka load.. pero andun lahat importante contact ko d pweding ma blocked nag load ko ngaun pero d ko nattanggap kasi emergency na siya..pa help sana sa maka basa sa mensahe ko tnx..

  39. franz says:

    hi mam/sir ask ko lang po nag pa load ako ng unli25 now lang nakakapag txt ako kaso pag natawag ako laging sinasabi ng operator na insufficient balance daw please help!!

  40. ANNABELLE M. TELAN says:

    Paano po ba tanggalin ang pumapasok na message from 2474 re: u earned 2 credits valid till 11/06/12 ul b receiving link to download contents. Paki tanggal na po eto. Thank you. God Bless

Leave a Reply